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Service2020-02-21T12:23:00+00:00

Service

LCS Portfolio

Extended Service

  • Advanced phone service priority-managed with 365/24/7 availability

  • Electrical safety test according to EN60204

  • Additional preventive maintenance

  • Remote diagnostics, monitoring and spare parts packages

  • Guaranteed response time for on-site-inserts

  • Remote Assistance & Analytics

Advantages at a glance

  • Get your new system up and running in the shortest possible time

  • Minimize downtime

  • Timely repair for your machines

  • Software check up by experts

  • Speed up repairs by holding spare parts on site

  • Customized devices to meet new requirements

  • Professional moving of your system

  • Systematically develop your existing solution

We provide you with services as following:

Remote Assistance

Remote Support consists of two applications, Remote Assistance and Remote Analytics

We can monitor your units via our portal and perform proactive maintenance. The operator can request technical help directly from the equipment’s panel or in our mobile app to get assistance. The equipment also sends a service request automatically if it stops working, guaranteeing fast reaction times and efficient service processes.After receiving permission to connect, we can provide a remote diagnosis.

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Remote Analytics

Remote Support consists of two applications, Remote Assistance and Remote Analytics

Our new Remote Support solution visualises all the unit’s data in Kardex’s new online portal and mobile app. With the live overview you can get information on the status of your units at any time and from anywhere, allowing you to enjoy maximum process reliability.Furthermore, the portal offers extensive analysis options by displaying service callouts, the units’ utilised capacity, and the completed cycles.

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Kardex Customers Service experiences

They comment on Kardex’s Service as following:

Life Cycle Service Team

Kardex Greater China’s after-sales service team is responsible for all after-sales service of Kardex equipments in the region. It is the only designated after-sales service provider established by Kardex in China. The spare parts purchased or obtained through other channels are not authentic spare parts of Kardex.

Life Cycle Service is the after-sales service department, or LCS for short. As part of the value of the product itself, LCS will provide you with the most complete and professional technical service throughout the entire life cycle of Kardex products.

Companies today are driven by operational speed, mobility, flexibility and individuality. They face challenges like being held in a helpdesk queue, long waiting times, using their automated storage and retrieval systems in different areas of the facility. Remote Support is a cloud based service platform which monitors installed Kardex Remstar solutions and conducts services remotely if needed. This helps customers minimize downtime and increase productivity. Assistance can be provided quickly and efficiently.

Kardex LCS team in China has been committed to ensuring the safe and stable operation of all Kardex equipments in China, and is committed to providing customers with the best user experience! Kardex LCS team is your most honest and reliable partner. The LCS team is always by your side!