Service
LCS Portfolio
Extended Service
Advanced phone service priority-managed with 365/24/7 availability
Electrical safety test according to EN60204
Additional preventive maintenance
Remote diagnostics, monitoring and spare parts packages
Guaranteed response time for on-site-inserts
Remote Assistance & Analytics
Advantages at a glance
Get your new system up and running in the shortest possible time
Minimize downtime
Timely repair for your machines
Software check up by experts
Speed up repairs by holding spare parts on site
Customized devices to meet new requirements
Professional moving of your system
Systematically develop your existing solution
- Guarantee reliable testing according to legal requirements
- In the event of faults or questions, the service team will be pleased to help you during normal working hours
- Adjust the contract details exactly to your personal needs
- Decide how much support you need from us
- If require you can choose the Remote Support Module
- For companies with own maintenance
- Maximum service protection
- Predictable costs
- Remote Support Module
- All service requirements are already included
- This means that there are no additional costs for the repair or maintenance
- For companies without in-house maintenance
We provide you with services as following:
Remote Assistance
Remote Support consists of two applications, Remote Assistance and Remote Analytics
We can monitor your units via our portal and perform proactive maintenance. The operator can request technical help directly from the equipment’s panel or in our mobile app to get assistance. The equipment also sends a service request automatically if it stops working, guaranteeing fast reaction times and efficient service processes.After receiving permission to connect, we can provide a remote diagnosis.
Remote Analytics
Remote Support consists of two applications, Remote Assistance and Remote Analytics
Our new Remote Support solution visualises all the unit’s data in Kardex’s new online portal and mobile app. With the live overview you can get information on the status of your units at any time and from anywhere, allowing you to enjoy maximum process reliability.Furthermore, the portal offers extensive analysis options by displaying service callouts, the units’ utilised capacity, and the completed cycles.
Kardex Customers Service experiences
They comment on Kardex’s Service as following:
Life Cycle Service Team
Kardex Greater China’s after-sales service team is responsible for all after-sales service of Kardex equipments in the region. It is the only designated after-sales service provider established by Kardex in China. The spare parts purchased or obtained through other channels are not authentic spare parts of Kardex.
Life Cycle Service is the after-sales service department, or LCS for short. As part of the value of the product itself, LCS will provide you with the most complete and professional technical service throughout the entire life cycle of Kardex products.
Companies today are driven by operational speed, mobility, flexibility and individuality. They face challenges like being held in a helpdesk queue, long waiting times, using their automated storage and retrieval systems in different areas of the facility. Remote Support is a cloud based service platform which monitors installed Kardex Remstar solutions and conducts services remotely if needed. This helps customers minimize downtime and increase productivity. Assistance can be provided quickly and efficiently.
Kardex LCS team in China has been committed to ensuring the safe and stable operation of all Kardex equipments in China, and is committed to providing customers with the best user experience! Kardex LCS team is your most honest and reliable partner. The LCS team is always by your side!